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LunaVixen.com Return Policy

At LunaVixen.com, your satisfaction is our priority. We understand that shopping online can sometimes result in receiving something that isn’t quite what you expected. That’s why we offer a hassle-free return and exchange policy to ensure you get the perfect item to suit your desires. Please read below for our detailed return policy.

Eligibility for Returns & Exchanges

  • Unopened Items: Due to the intimate nature of our products, we only accept returns or exchanges on items that have not been opened or used. If you wish to return or exchange your product, please ensure that it is in its original packaging and has not been tampered with.
  • Defective Items: If you receive a defective item, please contact us within 30 days of delivery. We require that defective items be returned to us to process your exchange. Upon receiving the defective item, we will expedite the process to get your replacement sent out as quickly as possible.
  • 1-Year Product Guarantee: Most of our adult toys come with a 1-year guarantee, starting from the day of delivery. If your product breaks or malfunctions within one year of purchase, you are eligible for a replacement. Please note, there is a $12.95 shipping and handling fee associated with the 1-year warranty replacement.

Exchange Process

Not Satisfied with Your Product?: If you find that your purchase doesn’t meet your satisfaction, you may contact us within 30 days for an exchange. Since our products are of a personal nature, we do not offer refunds. However, we allow you to choose another item that might be a better fit for your needs. Please note, all returned items will be disposed of, in compliance with health and safety standards.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team via email at Sales@LunaVixen.com or through our website’s contact form to initiate your return or exchange.
  2. Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions on how to send your item(s) back to us.
  3. Shipping: Please pack your item securely and include any forms or information requested by our customer service team. Return shipping costs must be covered by the customer, except in cases of defective items.
  4. Processing: Once we receive your returned item and it passes inspection, we will process your exchange. For exchanges, we will contact you to confirm your new selection and dispatch it promptly.

We reserve the right to refuse returns or exchanges that do not meet our return policy requirements. We appreciate your understanding and compliance with these policies to ensure a smooth and satisfactory experience for all our customers.

Thank you for choosing LunaVixen.com. We’re dedicated to providing you with high-quality products and exceptional customer service. Should you have any questions or need further assistance, please do not hesitate to contact us.