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We have been trusted by over 1 Million shoppers for over 15 years. We ship orders super fast, we are 100% discreet and we utilize state of the art website and payment processing security. If that's not enough, we are a simple email away. Sales@LunaVixen.com
It will read LunaVixen.com or LunaVixen depending on the card company.
We accetp Visa, Master Card, American Express, Discover and a variety of Google Pay, Amazon Pay, Paypal and other Order Now Pay Later options. See checkout for more details.
We are always happy to help with any issues or questions. Send us an email to Sales@LunaVixen.com
YES. Your order will be shipped in simple plain packaging.
We ship with FedEx, USPS, and UPS for all orders in the USA. International orders we may ship UPS, FedEx, or DHL
We process orders SUPER fast. Most orders ship out the same day if placed Monday - Friday before 12pm MDT. Orders typically arrive within 3-7 business days. *We do not ship on any Major Holidays*
Peak season's can cause delays; Christmas and Valentine's DayAll contiguous US orders over $69 will be shipped for free. Free shipping is our basic ground shipping. *Orders shipped to Hawaii, Alaska, FPO, and Puerto Rico are not eligible for free shipping. See Shipping cost at checkout.
Well because we offer different options and they vary based on weight, shipping is calculated during checkout.
If your order arrived damages please contact us IMMIDETLY! We have a very limited window of time to file damaged / missing package claims. You MUST contact us within 48 hours of the delivery to file a claim. We will need pictures, so please if the package is damaged take pictures of the damage BEFORE opening the box. If you've already opened the box please take pictures of all the damage. It is VERY important to contact us within 48 Hours of deliver. Sales@LunaVixen.com
If you receive a defective item, simply contact us ASAP (within 15 days of delivery) and we will work to resolve the issues ASAP. Sales@LunaVixen.com
Contact us and we will do our best to help you. Please note that due to the nature of the items we at LunaVixen.com sell, we are NOT able to issue any refund. We will do our best to exchange the unwanted item.
Sure, send us an email and we will gladly assist. Sales@LunaVixen.com
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